Customer Service


Sustainability is more than just short journeys, saving resources and recycling. Sustainability also comprises longevity of products and reliable service from us – the manufacturer. ORTLIEB products have the reputation of being extremely long lasting. However in case of a defect or wear of components our products are designed such they can be easily repaired. Defective parts can be easily exchanged, holes repaired, buckles replaced and straps renewed. Our in-house customer service can make repairs and your products fit for the next trip. We also update older products or perform upgrades to current systems. When a product is discontinued we ensure spare part availability for 10 years. Our 5 year warranty ensures that defects regarding manufacturing or material are repaired free of charge. Please note that non-warranty repairs are subject to service fees for parts and labor.